Analyst's Diary: FY24 performance review

What changed inside India's insurance regulator? A consultation paper from IRDAI that reads more like an investigation than a policy proposal is a surprise for anyone who follows this industry

Policyholders win 63% of complaints against insurers IRDA data shows policyholders win at every stage, from the Bima Bharosa portal to the ombudsman to the courts. That says a lot about insurer behaviour.

The final layer is human An investing app can pick the fund but it cannot keep you from selling it at the bottom.

Only 7% of life insurance payouts are death claims IRDAI's own consultation paper shows surrender payouts are five times larger than death claims. This industry is not selling protection. It is selling an exit.