Fusion CX IPO

About Fusion CX Company

Fusion CX was established in 2004 as ExplorTech Services and has evolved from a focused customer-support operation in Kolkata into a global customer-experience and business-process services group, expanding through organic growth and acquisitions into omnichannel support, back-office processing and AI-enabled services. Its core work includes customer care and technical support across voice, email, chat, social media and messaging; domain-specific operations in telecom and utilities, healthcare, technology, travel, banking and insurance, and retail; and AI-data services such as collection, annotation, evaluation and robotic teleoperation. Its expertise lies in multilingual, multi-country service delivery, workflow and quality management, and integrating human agents with proprietary AI products developed through its Omind arm—including automated quality scoring, accent support, conversational voice agents and agent-training tools. A distinctive strength is the application of operational experience from large-scale contact centres to develop and deploy AI in live customer-service environments; the company serves more than 200 clients, including 22 Fortune 1000 companies, with named customers such as Ajio, Meesho, Ameriflex, Leonardo Hotels, Sentry Credit and Traya. Fusion CX engages clients through tailored programmes, domain-specialist teams, flexible onshore, nearshore and offshore delivery, and ongoing performance and compliance management, aiming to balance service quality, efficiency, scalability and customer empathy amid rising expectations for always-available, personalised and secure interactions.