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Should I file a case against the insurance company/agent for false promises?

Dhirendra Kumar says that evidence would be required for any such case

When I bought an insurance policy, I was told that I have to invest Rs 20000 per annum for 3 years and after 5 years, I will get Rs 1 lakh. However, I have only received Rs 62000. Should I file a case against the company or the agent?
- Krishna, Delhi

Transcript: It is very important for anyone to read the documents carefully before buying an insurance policy. For you to take any legal action against the agent, you would need to prove and show the evidence. Verbal commitments by an agent at the time of sale cannot be proved, and hence, has no validity. Such mis-selling is prevalent with false hopes of returns and for that you can register a complaint on the IRDA ombudsman of insurance. However, whatever is mentioned on the policy document is what will prove as evidence. It will be very difficult for you to prove any verbal discussions between you and your agent about 3 to 5 years ago.

To know further about the Insurance Ombudsman scheme and the grievance redressal process, you can read the following two articles:
Insurers cannot appeal against ombudsman's award
You can go to an insurance ombudsman to resolve disputes

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