Taking Stock

The disruption storm

Disruption will hit pretty much every sector in times to come and this will change the composition of the benchmark indices too

The disruption storm

In February 2014, HDFC Bank's top boss Aditya Puri had said that what kept him awake at night was digitisation, big data and customer expectation. This was much before high-speed internet data (4G) explosion happened in India. I suspect he is still worrying about all these things as much, if not more. It takes smart CEOs and entrepreneurs to recognise well in advance what can possibly move their cheese or the customer. HDFC Bank has been an early mover in the technology space and has been leveraging it to solve legacy problems, both for its retail and corporate customers. But worried all banks should be as 900-plus fintech start-ups are today present in the space of lending, payments, insurance and investments. Is market share at risk? Yes, for only those who don't change the way they do business.


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