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Customer Experience Specialist


  • We are India's trusted source of Mutual Fund information since 1993.
  • Our Mutual Fund Rating system ★★★★★ is the most widely used among investors & industry.
  • Our insights & opinions reach crores of investors via print, digital & radio.
  • 1 Million+ investor rely directly on Value Research's tools, data & insights.

    Our mission is to empower investors with independent and unbiased information to help them make better investment decisions. We provide a wide range of products and services, including mutual fund research, portfolio tracking tools, and investment advisory services.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist The successful candidate will be responsible for managing customer relationships, ensuring customer satisfaction, and identifying opportunities to increase revenue growth and customer retention.

Our Goal

At the cross-section of content, data and technology, we exist to help investors invest wisely and achieve their financial goals

What we do

  • Retail Products and Services
    • Offer investment advice, analysis and information through and print publications like Mutual Fund Insight and Wealth Insight.
    • Offer fundamental research-based stock recommendations through our equity research service called Value Research Stock Advisor
    • Offer mutual fund analysis and investment decision support service called Value Research Premium
  • Institutional Products and Services
    • Data, analytical and content services. Our clients include leading banks, brokers, Mutual Fund Distributors, Leading fintech and media companies.

Check out our twitter handles

@dhirendra_vr, @ValueResearch, @VROStocks, @VR_TheSource


  • Own the customer relationship and ensure all aspects of it are managed.
  • Resolve any customer issues quickly or escalate them to the appropriate level.
  • Identify process and procedure improvements to increase efficiencies and improve the customer experience.
  • Identify opportunities to enhance revenue growth and customer retention.
  • Communicate the "voice of the customer" internally and externally.
  • Manage the escape/crisis management process and communicate delivery or quality issues to customers.
  • Ensure compliance with customer contractual obligations.
  • Participate effectively in a team environment that promotes the company's goals and objectives.


  • Intellectually sharp, analytical and critical thinker, capable and agile. Consistently challenges and improves thinking / decision making capabilities of the team.
  • Must be assertive in developing and applying structure and process where it may not exist today.
  • Ability to manage ambiguity and affect change in situations of limited direct responsibility.
  • Action and Result Orientation – High energy, drive and sense of urgency. Consistently delivers top performance.
  • Personal Accountability - Owns actions and results; keeps commitments.

Key Requirements

  • Graduate/Undergraduate (Commerce background preferred) with Minimum 1 year of experience in International Voice/Email/chat Blended Inbound/Outbound process.
  • Fluent in Hindi and English. Excellent communication skills.
  • Customer Obsession, High level of empathy for customers.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Ability to multitask, prioritize, and manage time/pressure effectively.


  • Opportunity to own the customer relationship and satisfaction.
  • offering a competitive salary and benefits package, along with opportunities for professional development and growth within the company.
  • If you are passionate about customer service and enjoy working in a dynamic, fast- paced environment, we encourage you to apply for this exciting opportunity.

Job Location


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